Last updated: 5 November 2026

This policy explains how orders placed on ihanstore.com are prepared, shipped and delivered by IHAN STORE d.o.o., Miklošičeva cesta 4, 1000 Ljubljana, Slovenia. It forms part of our Terms of Service.

1. Order processing

Orders are dispatched within 24 hours on business days (Monday to Friday, excluding Slovenian public holidays). Orders placed on weekends or public holidays are dispatched on the next business day. All orders ship from our boutique in Ljubljana. You will receive an email with a tracking link as soon as your parcel leaves the store.

2. Delivery times and shipping costs

Delivery times are counted in business days from dispatch. Shipping costs are shown at checkout before you confirm your order.

Destination	Shipping cost	Free shipping	Delivery
Slovenia	€10	Orders over €350	1–2 business days
European Union, Switzerland, Norway	€15	Orders over €350	2–3 business days
United Kingdom	€20	Orders over €350	3–5 business days
United States, Canada	€30	Orders over €500	3–5 business days
Japan, South Korea, Hong Kong, Singapore, Malaysia, United Arab Emirates, Israel	€30	Orders over €500	3–5 business days
Australia, New Zealand	€30	Orders over €500	3–5 business days

Outside the euro area, costs and thresholds are converted into your local currency at checkout. Delivery times are estimates: they may be longer during peak periods or in case of customs checks. If your country is not available at checkout, write to online@ihanstore.com and we will check whether delivery can be arranged.

3. In-store pickup

You can collect your order free of charge at the IHAN Store boutique, Miklošičeva cesta 4, Ljubljana. Please wait for the email confirming that your order is ready and bring it with you when you collect.

4. Duties and taxes

• Slovenia and European Union: prices include VAT; no customs duties apply.
• Switzerland, United Kingdom and other non-EU countries: Slovenian VAT is not charged. Orders are shipped DDP (Delivered Duty Paid): import duties and taxes are handled by IHAN Store with the courier, so nothing is due on delivery.

5. Delivery

Parcels are delivered by our courier partners to the address given at checkout and may require a signature. Please make sure the address is complete and correct: we cannot change the delivery address once the parcel has been dispatched. If a parcel is refused, cannot be delivered or is not collected and is returned to us, the return and any re-delivery costs may be deducted from your refund. Risk of loss or damage passes to you once the order is delivered to the address you provided.

6. Damaged or incomplete parcels

If your parcel arrives damaged or incomplete, contact us within 7 days of delivery at online@ihanstore.com with your order number and photos. We will arrange a replacement or a refund in line with our Returns & Refunds policy.

7. Changes and cancellations

An order can be changed or cancelled only before dispatch. Write to us as soon as possible quoting your order number. Once the parcel has left the store, the right of withdrawal applies.

8. Contact

IHAN STORE d.o.o. · Miklošičeva cesta 4, 1000 Ljubljana, Slovenia
online@ihanstore.com · +386 31 607 500