Terms of service

Last updated: October 15, 2025

Welcome to Ihan Store. These Terms of Service (“Terms”) govern your access to and use of our website www.ihanstore.com (the “Website”), operated by Ihan Store, registered in Ljubljana, Slovenia (“we”, “us”, or “our”).

By visiting or purchasing from our Website, you agree to be bound by these Terms, our Privacy Policy, and our Returns & Refund Policy. If you do not agree, please do not use our services.

1. General Information

Ihan Store sells consumer products online in compliance with European Union and Slovenian e-commerce and consumer protection regulations.

Our contact details are as follows:
Email: online@ihanstore.com
Registered address: Ljubljana, Slovenia

2. Eligibility and Account

By using our Website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to provide accurate and complete information when placing an order or registering an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products and Availability

We make every effort to display our products, descriptions, and prices accurately. However, we do not guarantee that product descriptions or other content are error-free, complete, or current.

All products and prices are subject to change at any time without notice. We reserve the right to limit the quantities of any product or to discontinue any product at any time.

4. Orders and Payments

By placing an order, you make a binding offer to purchase the products in your cart under these Terms. Once your order is confirmed, you will receive an order confirmation by email.

All prices are displayed in the applicable currency and include VAT (where required by EU law). Shipping costs are shown separately at checkout.

Payment must be made using one of the accepted payment methods displayed at checkout. We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activity.

5. Shipping and Delivery

We ship orders to EU countries and other locations as indicated on our Website. Delivery times are estimates and may vary depending on the destination and courier service. Delays caused by third parties (e.g. postal services or customs) are beyond our control.

Ownership and risk pass to the customer upon delivery of the goods.

6. Returns, Refunds and Cancellations

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Customers within the European Union have the right to withdraw from the purchase within 14 days of receiving the goods, in accordance with EU law.

7. Prices and Taxes

All prices shown on our Website are inclusive of VAT where applicable, and are subject to change without prior notice. Additional duties, taxes, or import fees may apply depending on your delivery location and are the customer’s responsibility.

8. Intellectual Property

All content on this Website, including images, product designs, text, logos, graphics, and trademarks, is the property of Ihan Store or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or otherwise use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Ihan Store shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our Website or products.

Our total liability for any claim relating to a product purchased through our Website shall not exceed the purchase price of that product.

10. Warranties and Defective Products

All products sold by Ihan Store are covered by a 2-year legal guarantee under EU law against lack of conformity. This guarantee does not cover damage caused by misuse, negligence, or normal wear and tear.

11. Privacy and Data Protection

We collect and process personal data in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and our Privacy Policy. By using our Website, you consent to such processing.

12. Prohibited Uses

You may not use the Website or its content:

  • For any unlawful purpose;
  • To solicit others to perform or participate in illegal acts;
  • To violate any international, EU, or local laws or regulations;
  • To infringe upon our intellectual property or the rights of others;
  • To transmit viruses or malicious code;
  • To collect or track personal information of others without consent.

13. Termination

We may terminate or suspend your access to the Website or Services at any time, without notice, if you violate these Terms or engage in fraudulent or harmful activity.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the European Union and the Republic of Slovenia.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Slovenia, without prejudice to mandatory consumer rights under EU law.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The latest version will always be available on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

16. Contact

If you have any questions about these Terms, please contact us:
📧 online@ihanstore.com
🌐 www.ihanstore.com